Terms and Conditions

Effective Date: 01/09/2025

These Terms and Conditions (“Terms”) govern your use of SellerSight, available at sellersight.app, operated by Dilato Technology LTD, Unit 5, The Cloisters, Sudbury, Suffolk, CO102YR (“SellerSight”, “we”, “us”, “our”).

By creating an account, starting a trial, purchasing a subscription, or using SellerSight, you agree to these Terms.

If you are using SellerSight on behalf of a business, you confirm that you have authority to bind that business to these Terms.

1. Business Use Only

SellerSight is intended for business users only.

By using the Service, you confirm that you are using it for business purposes and not as a consumer.

You must be at least 18 years old.

2. Our Service

SellerSight is a software platform for online sellers that may include analytics, inventory management, profit tracking, reimbursement tools, review automation, repricing, reporting, integrations, and related features.

We may add, modify, suspend, or remove features at any time.

SellerSight is a business tool only and does not constitute legal, financial, accounting, tax, or professional advice.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activity under your account.

You must provide accurate account information and keep it updated.

We may suspend or terminate accounts that are inaccurate, abusive, fraudulent, or in breach of these Terms.

4. Third-Party Integrations

SellerSight may integrate with third-party platforms including Amazon, eBay, Stripe, and other external services.

By connecting third-party accounts, you authorise us to access and process data required to provide the Service.

You are responsible for complying with all third-party terms, marketplace rules, and applicable laws.

We are not responsible for outages, API failures, account suspensions, data inaccuracies, policy changes, or interruptions caused by third-party services.

5. Free Trial

We may offer a free trial period.

If a trial converts into a paid subscription, billing will begin automatically unless cancelled before the trial ends.

You are responsible for cancelling before the trial expiry date if you do not wish to continue.

We may refuse or withdraw trials at our discretion.

6. Subscription Billing

SellerSight is provided on a subscription basis.

Subscriptions may be billed monthly or annually.

Pricing may vary depending on plan, order volume, add-ons, or usage.

Annual subscriptions are billed upfront.

Applicable taxes may be added where required.

7. Automatic Tier Changes

Your subscription pricing may automatically change based on your actual order volume or usage.

If your account exceeds a pricing threshold, your subscription may be moved to the appropriate pricing tier automatically.

You are responsible for monitoring your usage and subscription level.

8. Automatic Renewal

All subscriptions renew automatically unless cancelled before the renewal date.

Monthly subscriptions renew monthly.

Annual subscriptions renew annually.

By subscribing, you authorise SellerSight and its payment providers to automatically charge your selected payment method for subscription fees, renewals, taxes, and applicable charges.

9. Refund Policy

All payments are non-refundable unless required by law.

This includes:

• subscription fees
• annual plan payments
• renewal charges
• add-on charges
• unused time
• partial billing periods

If you cancel your subscription, your access will remain active until the end of the current paid billing period.

Cancellation does not entitle you to a refund or credit.

If you forget to cancel before renewal, no refund will be provided.

10. Cancellation

You may cancel your subscription at any time through your account billing settings or by contacting info@dilato.co.uk.

Cancellation prevents future renewals only.

Deleting your account or stopping use of the Service does not automatically cancel your subscription.

11. Failed Payments

If a payment fails, we may retry collection.

We may suspend or restrict access until payment is successfully received.

You remain responsible for all unpaid amounts.

If you initiate a chargeback, payment dispute, or payment reversal in relation to charges under these Terms, we reserve the right to immediately suspend or permanently terminate your access to SellerSight without notice. You remain liable for all outstanding amounts due, applicable chargeback fees, payment processor chargeback costs, reasonable administrative costs directly related to recovering unpaid amounts, debt recovery costs, and reasonable legal fees where permitted by law. We may also refuse future access to the Service.

12. Repricing and Automation

SellerSight may provide automated repricing, review automation, or workflow automation features.

You are solely responsible for all settings, pricing rules, automation decisions, margins, and outcomes.

We do not guarantee:

• increased sales
• Buy Box wins
• profit protection
• margin preservation
• marketplace compliance
• successful reimbursements

SellerSight is not liable for losses caused by automation errors, repricing behaviour, incorrect settings, marketplace changes, or third-party data issues.

13. Data Accuracy

SellerSight relies on data from you and connected third-party services.

Reports, dashboards, calculations, analytics, and recommendations may be delayed, incomplete, estimated, or inaccurate.

You are responsible for verifying information before making business decisions.

14. Acceptable Use

You must not:

• use SellerSight unlawfully
• attempt to gain unauthorised access
• interfere with the Service
• reverse engineer or copy the platform
• resell the Service without permission
• upload harmful code
• misuse integrations
• breach third-party platform rules

We may suspend accounts for misuse.

15. Intellectual Property

SellerSight and all related software, branding, systems, content, and intellectual property remain our property or that of our licensors.

You receive a limited right to use the Service in accordance with these Terms.

16. Privacy

Our use of personal data is governed by our Privacy Policy.

By using SellerSight, you agree to that policy.

17. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

SellerSight may be unavailable due to maintenance, outages, security issues, infrastructure failures, third-party interruptions, or circumstances outside our control.

18. Termination

We may suspend or terminate access immediately if:

• you breach these Terms
• payment is overdue
• your account presents risk
• fraudulent or abusive behaviour is detected
• required by law or third-party platform rules

Termination does not remove your obligation to pay outstanding fees.

19. Disclaimer

SellerSight is provided “as is” and “as available”.

To the fullest extent permitted by law, we make no warranties regarding:

• accuracy
• availability
• fitness for purpose
• uninterrupted operation
• compatibility with third-party platforms
• specific business outcomes

Use of SellerSight is at your own risk.

20. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the fullest extent permitted by law, SellerSight will not be liable for:

• lost profits
• lost revenue
• lost sales
• business interruption
• data loss
• marketplace penalties
• account suspensions
• pricing errors
• indirect or consequential losses

Our total liability for any claim relating to SellerSight will not exceed the total amount paid by you in the 3 months before the claim arose, or £100, whichever is greater.

21. Indemnity

You agree to indemnify SellerSight, Dilato Technology LTD, its directors, employees, and affiliates against claims, liabilities, damages, losses, and expenses arising from:

• your use of the Service
• your business activities
• your breach of these Terms
• misuse of integrations
• your data
• third-party disputes

22. Changes

We may update these Terms at any time.

Updated Terms take effect when posted.

Continued use of SellerSight means acceptance of the updated Terms.

We may also change pricing, plans, and features at any time.

23. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact

Dilato Technology LTD
Unit 5, The Cloisters
Sudbury
Suffolk
CO102YR

Email: info@dilato.co.uk